SHIPPING

How much is shipping?

Standard shipping (UPS Ground) is a flat rate charge of $4.99 (unless otherwise noted). Expedited shipping (USPS Priority Mail) is available for $9.99.

How long will it take to get my order?

Orders are typically processed in 1-2 business day and take 4 - 7 business days to ship via UPS Ground and 2 - 3 business days via USPS Priority Mail, depending on the destination. Please note our carriers may have occasional delays (e.g., during the holiday season), so it's best to get your order in early if you need it by a particular date!

Before placing your order, please double check for any typos in inputting a recipient’s shipping addresses, change of addresses, or mail unable to be received in an apartment building. Baboxie is not responsible for such issues.

When your package has a tracking number available, you will receive an email notification.

If you have an urgent need and the timeline above doesn’t work, please email us at info@baboxie.com, and we'll try our best to accommodate. 

Does my baby gift box ship as shown?

Yes, in most cases we will mirror the layout shown in the lead photo of your baby gift box. Each package is handled with precision and care to ensure the unboxing is an experience of its own. Each gift comes with our beautiful white box with silver bow. And is always wrapped with bubble wrap and protected with air pillows to ensure your gift is unharmed on its journey.

 Please note in limited cases your baby gift box may not be packaged exactly the same as the lead photo, but we promise it will still look great! This rearrangement helps ensure none of the products within the box are damaged upon arrival.

What are the dimensions of each baby gift box?

We have 3 standard size box:

Small 6'' x 6'' x  5''

Medium 12'' x  6'' x  5"

Large 10" x 10" x 5" 

My order is a gift. Is a receipt and/or price tags included in the package?

We never include receipts, price tags and packing slips inside any of our boxes, knowing that many of our orders are gifts. Your order confirmation/receipt will always be emailed.

Do you ship to hospitals?

To ensure the package arrives timely (i.e., while mom is still in the hospital), please email us at info@baboxie.com to discuss further.

Do you ship internationally?

To order from an international location, please email us at info@baboxie.com to discuss further and calculate your shipping rate. 

My tracking says the baby gift box was delivered but my recipient never got it. What are my options?

If a baby gift box is delivered according to your tracking but the recipient didn't get it, our team will do everything in our power to help, which includes calling the carrier and troubleshooting as needed. Please note, in some instances, the issue may be out of our control (e.g., stolen/lost packages). In such instances, we will do as much as we can to resolve, including filing a claim with the carrier. 

Please email us at info@baboxie.com if you run into any issues.

 

Product

What is your return policy?

At this time, we do not accept returns, our product is unique and have the high quality that you expected. However, we take pride in ensuring your baby gift box arrives as intended – uniquely curated and beautifully packaged. If you have any issues, please email us at info@baboxie.com and we will try our best to accommodate the issue at hand.

I Change my mind, Can I cancel my order?

No, unfortunately, we do not accept order cancellations.

How do I wash and care for the items in my baby gift box?

Refer to our wash and care instructions 

Can I customize my baby gift box?

Please email us at info@baboxie.com and we can discuss options!

 

Other

I am looking to place a corporate order. Where do I start?

We would love to partner with your business to create gifts for expecting/new parents! Click here to learn more.

I would love to have one of my products featured. How can we get in touch?

We are always open to discovering new products! As with all our partners, we take great pride in showcasing only high quality materials. If you think we could be a good fit, please reach out at info@baboxie.com.

Something we missed?

We’d love to hear from you! Email us at info@baboxie.com.